Job Description
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD , we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD . We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD . The Maintenance Renewal Specialist (MRS) is responsible for assisting Client Operations Specialists (COSs) and Client Directors (CDs) in requesting and pricing maintenance renewals across all technologies, with a specialized knowledge of the Cisco SMARTnet renewal process. MRS develops and maintains strong pre and post-sales contact with maintenance vendors in order to facilitate positive and productive long-term relationships. Quickly resolves issues/problems through independent thinking and by making judgment calls based on interactions/experience with maintenance vendors. Responsibilities: Can easily create and validate quotes in CCW-R, work in PXP, open cases in CS Hub, and has an in-depth understanding of the Cisco SMARTnet renewal process Comfortable quoting complex renewals and leveraging industry knowledge to maximize margin when in a competitive situation Manage transaction lifecycle from quote to cash – identify account requests and coordinate/ manage internal support team resources to ensure customer satisfaction Work independently with maintenance vendors to address questions/issues
