Job Description
How you will create an impact To handle General liability and Employer liability claims adjudication, reserving and settlement of claims within given authority level. Interpretation of policy wording for both SME and Commercial portfolios to determine coverage. Understanding of common law claims, permanent incapacity derivation, computation of medical expenses and leave wages and eventually driving resolution of claims in an effective and timely manner, within the required turnaround time, according to AIG internal claims SOP. To ensure fair and impartial adjudication of regulatory coverage and communicating developments and outcomes to all concerned parties. Providing a high standard of customer service and adherence to legal and regulatory requirements. Functional Responsibilities: Managing key claims enquiry; general liability coverage along with legislative coverage determination, determination of special and general damages award in accordance to Singapore law. Broader internal / external stakeholder communication where required. Strive for continuous improvement on claim file handling with feedback and support through the Quality Assurance Review processes. Contribute to maintenance of best practice procedures for (GL/EL) intermediate to high value Complex claims, consistent with global best practice. Demonstrate a high standard of technical claims competence. Demonstrate a strong standard of competence in handling intermediate to advanced complex claims in Line of Business. Adhoc administrative duties. Contribute to the team’s success via continuous improvement on claim file handling with feedback and support. Align mindset with the team members to maintain adherence of best practice protocols which is consistent with global best practice. Accountabilities: Timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense. Effective communication of key Complex claims and (GL/EL) portfolio messages t
