Job Description
Job Description & Requirements Position: Customer Success Department: Success Company: Hello Technology Pte Ltd Reports to: Regional Sales Leader Type: Permanent, Full-time This role is employed by Hello Technology Pte Ltd in Singapore, which is part of the Soprano Design Group. ABOUT US Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe. Soprano’s flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience. POSITION SUMMARY Our Managed Services team plays a vital role in delivering reliable, secure, and high-quality messaging services to our clients. We ensure that our clients’ communication campaigns run smoothly while providing responsive and professional customer support. You will be responsible for end-to-end campaign delivery from setup and scheduling to monitoring performance. This is an entry-level opportunity ideal for fresh graduates who are keen to build a career in customer support, operations, or digital communications. You will work closely with internal teams and clients to deliver campaigns, while developing strong problem-solving and communication skills. WHAT YOU’LL DO This includes but is not limited to: • Configure, schedule, and send SMS campaigns according to client requirements and timelines. • Collaborate with account managers and internal teams to ensure campaign accuracy and compliance with regulations (e.g., TCPA, GDPR). • Implement a campaign using Soprano group existing tools to deliver to customer requirements. • Monitor camp
