Job Description
Job Title: Collections & Payments Coordinator (Remote) | Roofing Job Code: [KPM-AHL-P&C] Position Type: Full Time Work Hours: 8:00 AM to 5:00 PM EDT Work Days: Monday – Friday Salary: $5 – $6 per hour Our client is a fast-growing roofing company seeking a proactive and detail-oriented Payments & Collections Coordinator to join their team. In this role, you will help maintain the company’s financial operations by tracking outstanding balances, following up with insurance carriers and homeowners, and helping ensure timely payments. You will manage financial correspondence, update CRM systems, and coordinate with operations, sales, and production teams to support claim documentation, billing, and payment follow-ups. Key Responsibilities Track and follow up with homeowners and insurance carriers regarding outstanding balances and pending payments. Conduct outbound calls to follow up on unpaid invoices, address payment delays, handle objections, and secure payment. Support creation of supplemental documentation for underpaid or denied claims. Review and organize claim documents, photos, adjuster notes, and scopes. Help draft invoices and submit final billing to insurance or homeowners. Track the status of estimates and invoices and follow up on missing documentation or items. Manage sensitive financial correspondence and maintain accurate records in CRM and shared file system Requirements 2+ years of experience in a fast-paced collections or outbound sales role requiring persistent follow-ups, objection handling, and payment discussions Strong sales mindset developed in a collections environment; resilient, assertive, and comfortable handling objections Atleast 2 years of experience handling collections, billing, or claims follow-ups involving homeowners or insurance carrier is a plus Experience in the roofing industry is highly preferred Ability to interpret complex documentation including EOBs, adjuster estimates, and insurance policy summaries Detail-oriented with str
