Job Description
About PSPSync PSPSync is a dynamic and innovative provider of Patient Support Program (PSP) solutions, dedicated to enhancing access, adherence, and outcomes for patients prescribed specialty medications. We collaborate with pharmaceutical manufacturers, healthcare professionals, and pharmacies to streamline the patient journey and ensure seamless care. Position Overview The Senior Case Manager Bilingual (SCM) plays a key role in ensuring exceptional patient support and operational efficiency within PSPSync programs. This role combines high-level case management responsibilities with internal collaboration, leadership support, and quality assurance initiatives. Key Responsibilities: Serve as the first point of contact for internal team escalations Participate in monthly file audits, identifying key trends and training opportunities Collaborate closely with the Associate Program Manager (APM) on ad hoc PSP initiatives and special projects Support management with process improvements, team rollouts, and training efforts Assist with data integrity and clean-up initiatives, such as Exception Report management Patient Support & Case Management: Act as the single point of contact for patients enrolled in the support program, and for prescribing physicians where applicable Conduct welcome calls to gather information, introduce program services, and obtain required patient consent Inform patients about all available program offerings, including reimbursement support, self-injection training, case management, prescription coordination, and compliance monitoring Maintain a strong understanding of the Canadian reimbursement landscape and emerging trends Liaise with patients, insurers, and physicians to secure the required documentation for optimal reimbursement Explore both public and private coverage options to maximize access Complete and review insurance paperwork before submission to insurers Follow up and advocate with payers until coverage is confirmed Conduct financial
