Job Description
The Relationship Account Management team is a team within MongoDB’s Scaled Growth Organization and is focused on sustaining long-term partnerships with MongoDB’s mature customers, focused on retention and expansion in the process. Individuals in the Relationship Account Manager (RAM) role have a passion for technology and the ambition to dive head-first into new challenges. In this role you will act as the primary and often sole point of contact for a customer portfolio. As an Relationship Account Manager you will be responsible for success, education, enablement, upsell/cross-sell, renewal and everything in between. Our ideal candidate will have 5+ years of quota-carrying experience working in an Account Management, Business Development, Sales or other similarly customer-centric role A proven track record of overachievement and hitting sales targets - this role will be responsible for renewals and upsells Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally A background and passion for driving value and growth with customers via virtual meetings - this takes the form of enablement sessions, strategy meetings, business reviews, and more in this role Demonstrated ability to articulate the value of a complex enterprise technology A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts The ability to work in a fast paced environment High levels of organization and attention to detail - you take ownership of customer situations and see everything through to resolution Team player and passion for collaboration - this role will work with customers that require alignment across the broader Go to Market ecosystem including; Professi
