Job Description
About ENSEK ENSEK builds the cloud‑native SaaS software that’s transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‑driven insight, all underpinned by modern, cloud‑native architecture. ENSEK is at an exciting inflection point as we scale at pace towards new international horizons. If you’re driven by solving complex, real‑world problems and want to build modern technology that accelerates the global energy transition, you’ll feel right at home with us. Position Summary The Product Manager for Customer Configuration & Onboarding owns a foundational and fast-expanding area of the ENSEK platform.You are accountable for the strategy, roadmap and outcomes of how user configuration, admin configuration, self-serve onboarding, digital adoption software, and customer systems are configured across the platform. As AI agents become integrated into customer workflows, you'll ensure configuration capabilities support both human and non-human actors seamlessly..You work as the connective tissue between engineering, security, commercial, and customer teams to ensure these capabilities are built right and deliver measurable business value. Key Accountabilities and Responsibilities Own the strategy, vision and roadmap for customer configuration and onboarding — extending self-serve capabilities to support both human users and AI agents in configuring their environments. Define and drive product requirements for customer configuration and onboarding, working closely with developer teams to ensure systems are secure and maintainable. Lead the customer configuration product area — understanding how configuration needs vary across customer segments and building scalable, self-service capabilities that reduce operational burden. Make evidence-based prioritisation decisions across configuration workstreams, estimating effort and v
