Job Description
Description TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics. We are looking to hire an Internal Sales Specialist to support student retention and payment continuity. The main function of this role is to contact students who pay monthly and are either due for their next payment or already late, in order to facilitate payments, resolve potential issues, and prevent drop-outs. Please submit all resumes or CV's in English. What you will do Collect recurring payments on time while meeting collection targets. Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment. Drive student retention and prolongation through proactive outreach and engagement. Meet SLA targets by managing follow-ups, due dates, and payment issues before they lead to churn. Own and consistently achieve key KPIs, including collection rate, save rate, and prolongation rate. Maintain accurate records of student interactions, outcomes, and follow-up activities in the CRM. Collaborate with cross-functional teams to improve processes and enhance the student experience. Continuously develop skills in product knowledge, negotiation, objection handling, and retention strategies. Take a proactive approach to identifying at-risk students and driving solutions that improve results. Requirements Advanced proficiency in English and Spanish (C1 level or higher). Strong active listening skills with exceptional attention to detail. Excellent communication, persuasion, and objection-handling abilities. 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales. Strong problem-solving sk
