Job Description
SENIOR ACCOUNT DIRECTOR ENERGY Transportation Group is seeking a strategic, results-driven Senior Account Director to lead the growth, retention, and overall success of a portfolio of large, multi-service enterprise customer accounts. This role is responsible for driving revenue expansion through consultative selling, proactive customer engagement, and disciplined account management across complex, multi-stakeholder environments. As the primary relationship owner, the Sr. Account Director serves as a trusted advisor to customers while partnering closely with internal stakeholders to deliver exceptional customer experiences and long-term business value. Beyond individual portfolio ownership, the Senior Account Director serves as a leader by developing, documenting, and championing account management with best practices that elevate the team at scale. The ideal candidate combines executive presence, analytical rigor, and the ability to build deep, trust-based relationships that identify opportunities, mitigate risks, and drive sustainable business growth. KEY RESPONSIBILITIES Strategic Account Growth & Relationship Management Build and win together by developing and executing strategic account plans that identify cross-sell and upsell opportunities, align solutions to evolving customer goals, and engage key stakeholders to create partnerships for long-term mutual growth. Design and execute high-touch engagement plans including Executive Business Reviews, on-site visits, and strategic roadmap sessions to deepen relationships and reinforce partnership value. Build strong relationships with executive and operational stakeholders, positioning ENERGY as a trusted partner capable of supporting evolving customer needs. Service Excellence & Customer Success Set the standard for service excellence through scorecard management. Own account scorecards by defining KPIs in partnership with customers, tracking performance against commitments, presenting results in business reviews,
