Job Description
PURPOSE & RELEVANCE FOR THE ORGANIZATION: Contributes to the achievement or exceeding of sales figures and KPI targets by: • Creating an emotional connection with the customer and representing the brand values • Serving customers, selling products and diligently executing store operations • Using specialist knowledge and experience to give feedback and support to team members • Best possible brand presentation using consistent and CI-compliant presentation standards and taking into account the Retail Marketing Calendar MAIN AREA OF RESPONSIBILITY: RP tasks – Sales Assistant: • Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available in the store • Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model • Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador • Proactively incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s) • Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness • Complies with store rules and procedures (SOM regulations) to maintain a safe shopping and working environment • Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor • Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable) • Minimizes loss by always keeping an eye on stock levels while serving customers • Trains new team members (if applicable) • Collaborates productively and respectfully with team members to meet or exceed store targets • Signalises a desire to continually learn and seizes all available opportunities to advance his/her development and increa
