Job Description
Purpose & Overall Relevance for the Organization: Within the framework of HR Services, we are providing excellent services and business competence regarding all HR Services related processes. As HR Services strives to combine competent and professional business partnering with a constant enhancement of services in an efficient and value-adding way, the role is vitally supporting this target by following key responsibilities. Key Responsibilities: Perform standard and complex administration of HR System Support tools, programmes and processes on a European and partially on a global level; Provide consultancy services and service excellence to employees and the HR community as well as IT regarding general and more complex HR topics; Handle standard and complex inquiries & support through ticket self-service, email and telephone; Timely execute HR System Support related standard and complex tasks according to defined processes, timetables and service levels in compliance with regional and local policies, e.g.Administration, updating and communication of HR System Support policies, tools and processes such as SAP (PA/OM), Performance and Career Development Management, Talent Acquisition and Learning; Execute HR System Authorization requests according to local, regional and global policiesAdminister existing and create new Mass Data uploads; Prepare and carry out system audits; Provide professional advice and expertise in the broader area of all HR System; Support related topics to HRM and employees; Support and identify topics for the development of HR System; Support knowledge base; Create and administer automatized, regular as well as functional and ad hoc reports in order to safeguard adherence of HR System policies and programmes; Communicate results accordingly and support solutions for improvemen
