Job Description
Senior Manager Process and Change Lead LTD GENERAL PURPOSE The Senior Manager, Process & Change Lead is responsible for ensuring a specific transformation project is operationally viable, well-defined, and successfully adopted. This role leads process mapping, documentation, and change management, ensuring the business is ready to execute new ways of working at launch. KEY RESPONSIBILITIES PROCESS MAPPING & DESIGN Lead current-state and future-state process mapping for the project scope Facilitate workshops to define workflows, roles, handoffs, and decision points Design optimized, scalable processes leveraging AI capabilities ensuring human oversight Produce clear outputs: process maps, Standard Operating Procedures (SOPs), and supporting artifacts Identify current-state to future-state change impacts CHANGE MANAGEMENT & ADOPTION Develop and execute a project-level change plan Stakeholder identification and impact assessments Communication strategy and rollout planDefine and track adoption KPIs (usage, compliance, behavior chan
