Job Description
Senior Manager Project Delivery (Limited Time Duration) GENERAL PURPOSE The Senior Manager, Project Delivery (AI) is accountable for the end-to-end execution of a specific strategic initiative within our North America eCommerce team, ensuring it is delivered on time, within scope, and with clear alignment across all stakeholders. This role acts as the single point of accountability for project delivery and adoption, driving execution discipline, decision-making, and cross-functional coordination. KEY RESPONSIBILITIES END-TO-END PROJECT LEADERSHIP Own delivery of a defined transformation project (e.g., AI-enabled customer service, process redesign, or tool implementation) Establish and manage detailed project plans incorporating both business and technical activities (milestones, dependencies, critical path, change management) Drive execution across cross-functional teams (Global Digital, Consumer Service, Ops, Tech, etc.) Ensure clarity of scope, priorities, and success criteria EXECUTION MANAGEMENT & GOVERNANCE Run project cadence (weekly check-ins, milestone reviews, leadership updates) Manage RAID (risks, assumptions, issues, dependencies) with clear mitigation actions Escalate risks and decisions with clear recommendations when n
