Job Description
Respond to all calls, emails and common requests for technical 1st level support; Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools First level resolution rate: 50% after 6 months, 70% after 12 months; Follow defined work instructions and escalation processes for all possible types of incidents; Track all incidents in our internal incident management system; Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes; Input for FAQ and knowledge data base; Establish good relationships with colleagues and customers in order to achieve a correct flow of information; Willingness to work in the office and/or remote according to business needs. Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics; Experience and know-how: Professional experience in a customer facing position would be an advantage; Languages: Norwegian oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus; A team player who is 100% service and solutions focused; Methodical troubleshooting skills required; Working knowledge of SAP would be an advantage; Previous experience or affinity with automotive electronics would be an advantage; Soft skills required: Customer orientation, professional communication, team player skills, able to work under pressure; Willingness of taking over responsibility for assigned projects as needed. What we offer you: Challenges in an international environment | career opportunities in one of the best companies in the world | flexi
