Job Description
Primary Function The associate manages customer service support for order management and cash management (e.g. execute checks and tasks in SAP and customer portal, flag mismatches/defects, following standard operating procedures) as well as customer service support for Advertising invoice management. Responsibilities: Manages and executes tasks according to HQ department instructions and requests Responds to HQ department email inquiries in a timely manner Searches required information using available resources Executes daily or ad hoc order checks in SAP and customer portal Adjusts order lines in SAP and in customer portal Flags order and delivery related mismatches/defects to HQ department Executes booking related checks and tasks Creates credit/debit notes in SAP Creates and tracks financial disputes in customer portal Creates approval requests for price maintenance/changes Flags automation related issues (e.g. bot, Macros) to HQ department Executes checks for advertising invoices Flags defects related to advertising invoices to HQ department Adds booking details for advertising invoices in PISA approval system Participation with service optimization through continuous improvement process activities Taking part in training and other learning opportunities to expand knowledge of company and position With at least 1 to 2 years experience in customer service environment (Order and Cash Management) Good English communication skills (verbal and written) Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook) A natural communicator, adapting your style to each customer Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish Innovative and solution orientated mind-set <
