Job Description
Staff Sales Order Management Act as the primary point of contact for all internal staff purchases across SEAO Manage end-to-end fulfilment of orders for all staff sales Handle staff inquiries on stock availability, delivery lead time Manage stock transfers between networks and markets to fulfil staff sales orders Coordinate with logistics and warehouse team for final mile deliveries Maintain accurate records in SAP to ensure all pricing, discounts and shipping details are correctly applied Work with HQ on catalogues and prices updates and ensure accuracy across all markets E-Commerce Sales Order Management Support daily Ecom operations by handling delivery inquiries and ad-hoc requests from CRC Coordinate with warehouse and logistics to ensure timely dispatch and delivery Manage packaging replenishments across markets according to their needs Monitor and manage stock transfers from other networks to fulfil Ecom firm orders Create purchase orders for HQ and monitor delivery to ensure timely receipt in SEAO Maintain accurate inventory on all platforms, especially for markets with manual flows to ensure stock optimization on the websites Proactively monitor automated workflows to prevent bottlenecks Data Integrity & Reporting Maintain meticulous records of all transactions and operational KPIs Update weekly and monthly reports on order volumes, and statuses of open orders Identify bottlenecks and propose improvements to workflows
