Job Description
ROLE PURPOSE The O2C Lead is the end-to-end design and delivery authority for the Order-to-Cash workstream across an S/4HANA transformation programme. The role spans SAP SD, Customer Service (CS), Customer Master, Contracts, Pricing, Billing, and Accounts Receivable, harmonising fragmented landscapes into a single, adoptable S/4HANA O2C template. The Lead owns cross-module integration, drives fit-to-standard methodology, and serves as the primary point of accountability to the customer’s O2C business leadership. KEY RESPONSIBILITIES 1. O2C Design & Configuration • Lead end-to-end O2C design across SD, Customer Master, contracts, pricing, billing, and AR. • Harmonise fragmented order types, pricing conditions, and billing variants into one cohesive S/4HANA O2C template. • Establish a unified invoicing framework aligned to business and statutory requirements. 2. SAP Customer Service (CS) • Configure SAP CS for service contracts, notifications, service orders, and resource-related billing (RRB). • Ensure seamless integration between CS and Plant Maintenance (PM) for equipment-linked service scenarios. • Design and validate the end-to-end field-service and depot-repair order flows. 3. Cross-Module & Platform Integration • Own integration architecture across FI/AR, MM, PP, PM, and WM/EWM modules. • Lead design and oversight of O2C interfaces via BTP Integration Suite (API Management, Cloud Integration). • Collaborate with BTP architects on middleware design for third-party logistics, EDI, and e-invoicing connectors. 4. Fit-to-Standard & Governance • Drive fit-to-standard workshops and playback sessions with business stakeholders across all O2C sub-processes. • Own the WRICEF catalogue for O2C: define, prioritise, and govern enhancements, interfaces, reports, and forms. • Manage the functional specification pipeline and ensure traceability from business requirement to solution design. 5. Testing & Quality • Plan and execute UAT for the full O2C scope, including CS and int
