Job Description
In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 EDUCATION: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. (NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS) OR EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes: Applying LAN/WAN principles and practices to troubleshoot and maintain the stability of communication lines and equipment; utilizing LAN/WAN standards and equipment to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers; applying network principles, concepts, equipment, and tools to assist in the planning/maintenance of network services, installation/testing of workstations and peripherals, and instructing of customers in accessing network services; and utilizing customer support principles, methods, and procedures to document problem resolutions and to provide guidance and training to customers. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 le
