Job Description
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Supervisor Customer Support Team (Remote) Full time, Spain, Belgium, France, Germany, Netherlands, Poland In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets. As a Supervisor Customer Support Team, you will Provide leadership to a team of travel consultants Collaborate with performance data to maximize the effectiveness of the team Develop learning programs for closing own short- and long-term competency gaps Provide the client with the required industry information, such as low fares, exchange costs, and penalties Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.) Monitor global distribution systems (GDS) queues daily to maintain quality control About you Extensive experience in the corporate travel management industry You have relevant supervising experience Advanced skills on GDS Amadeus Strong critical thinking and problem-solving skills Proficient in Microsoft Office applications Strong verbal and written communication skills in English What we offer you At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe. About us BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com. Get to know us by reading our blog and checking out our social media: https://www.bcdtravel.com/blog/ https://www.linkedin.com/company/bcd-travel/ https://www.instagram.com/bcdtravel/ https://www.facebook.com/bcdtravel/ You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated At BCD Travel, we value you—our culture and success are defined by our people. We carefully consider a wide range of objective, gender‑neutral compensation factors, including professional background, skills, experience, and role scope. This position is advertised across multiple European locations. The expected annual gross salary ranges by country are as follows: Spain : 30,000 - 38,000 EUR France : 33,000-45,000 EUR Poland : 103,200-126,000 PLN Germany : 54,000-62,000 EUR Netherlands : 51,000-58,000 EUR Belgium : 48,000-58,000 EUR The final salary offered will ultimately depend on the candidate’s qualifications, experience, and location, and will be determined in line with internal equity. We do not request salary history and are committed to equal pay in line with the EU Pay Transparency Directive. Ready to join the journey? Apply now! We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. #LI-Remote #LI-MN1
