Job Description
Summary of Position: Alcon is the global leader in eye care, dedicated to helping people see brilliantly. With our 70-plus-year heritage, we are the largest eye care device company in the world – with complementary businesses in Surgical and Vision Care. Being a truly global company, we work in over 70 countries and serve patients in more than 140 countries. Working in IT at Alcon is more than working on one specific area or on one specific project. It is about having concrete influence of Alcon`s business efficiency, helping increase reach and building customer-friendly approach. It is about improving services and streamline processes that help people see better. Globally, we share a bond - seeing better enhances our quality of life. This is your chance to make contributions to a leading company that you can be proud of every day and help make a positive impact that can benefit yourself, your loved ones, your community and our world! Join Alcon and help the world See Brilliantly! The Network Operations Manager will lead day‑to‑day network operations, ensure high availability of enterprise network services, and manage a team of network engineers/analysts. This role requires deep technical expertise , strong people leadership, and the ability to operate in a 24x7 global support, environment. Key Responsibilities: Lead, manage, and mentor a team of Network Analysts/Engineers, ensuring operational excellence and continuous skill development. Oversee implementation, administration, migration, and troubleshooting of enterprise network technologies including WLAN, LAN switching, Routers, SD‑WAN, BlueCat, VxLAN and CUCM. Act as an escalation point for complex network incidents, driving timely resolution and root‑cause analysis. Ensure network operations align with ITIL processes, SLAs, and enterprise standards. Manage operational workload through ServiceNow, including ticket handling, reporting, and trend analysis. Partner with engineering, security, and architecture teams
