Job Description
Job Title : Customer Service Representative (Portuguese language Specialist) About the Role: We are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1+ year of customer service experience and strong expertise in Portuguese language communication . Key Details : Location: DLF Gachibowli, Hyderabad Work Mode: On-site Shift: Rotational shifts Work Week: 5 Days (Rotational week offs) Salary: Up to 7 LPA Transportation: 2-way cab facility provided (Upto 25KM) Responsibilities : Handle customer queries via chat and email support Provide accurate and timely resolutions for international customers Maintain high standards of written communication in Portuguese & English Ensure adherence to process guidelines and quality parameters Analyze customer issues and offer effective solutions Required Qualifications: Graduate (Mandatory) in any discipline Certified Portuguese Language Specialist (Mandatory) Minimum 1+ year of experience in customer service / international support Strong written communication in Portuguese and English Good problem-solving and analytical skills Comfortable working in rotational shifts Preferred Skills Experience in non-voice (chat/email) support Customer-centric mindset with attention to detail Ability to work in a fast-paced, global environment Additional Information Immediate joiners are highly preferred
