Job Description
Brixx Derma is one of Singapore's fastest-growing beauty-tech brands, combining clinic-inspired skincare treatments with innovative at-home beauty devices. Having served thousands of customers across Singapore, we are looking for a highly organised and proactive individual to support our customer experience, warranty operations, and e-commerce administration as we continue to scale. This role is ideal for someone who enjoys problem-solving, process improvement, customer service, and using AI tools to work smarter. What You'll Be Responsible For Customer Care & Support Respond to customer enquiries across TikTok Shop, Shopee, Shopify, email and social media platforms. Maintain response times within 24 working hours. Assist customers with order tracking, delivery issues, product questions and warranty enquiries. Handle customer concerns professionally while representing the Brixx Derma brand. Warranty & Returns Management Manage the warranty support inbox and maintain accurate case records. Verify customer orders and warranty eligibility. Coordinate warranty claims, exchanges and returns. Label, document and track returned devices for internal assessment. Liaise with customers on claim outcomes and resolutions. Maintain organised warranty records and reporting. Operations & Logistics Conduct weekly warehouse visits to inspect returned devices and verify warranty cases. Coordinate replacement shipments and customer returns. Ensure warranty inventory is accurately tracked. Work with internal teams to ensure smooth resolution of customer cases. Process Improvement & AI Identify repetitive tasks and suggest ways to streamline operations. Assist in creating and improving SOPs for customer service and warranty workflows. Use AI tools such as ChatGPT to improve response quality and operational efficiency. Help build a scalable customer support system as the company grows. E-Commerce Administration Assist with platform operations on TikTok Shop, Shopee and Shopify. Register p
