Job Description
Customer Service Representative Reporting to the Sales Director, North America, this position is the first point of contact for customers who have orders to place, questions or concerns regarding a product or service. Maintaining solid customer relationships by handling all inquiries and concerns with speed and professionalism is essential. Use of an in-house software program may be required to research or troubleshoot in order to satisfy customer needs. Key requirements for this position include excellent communication skills in English. YOUR KEY RESPONSIBILITIES: Handles initial customer contact for general inquiries such as pricing, products, deliveries etc. Acts as liaison between customers and European mills. Builds and maintains business relationship with clients. Provides prompt and accurate service. Has the ability to troubleshoot and provide excellence in customer service. Order entry within an in-house database. Inventory management – stock replenishment. Shipping documentation/follow up and steering of domestic Logistics. Collection of accounts receivables. Performs special projects that enhance business operation and processes. QUALIFICIATIONS: Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Verbal Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build
