Job Description
People at Vectara are passionate about helping users take advantage of breakthroughs in applied AI to discover and learn more about their business and the world around them. Our team is a group of unquestionable all-stars in their respective fields of computer science and business. Vectara is looking for an experienced Field Engineer to join us. You will be connecting the user with the magic of our product, aligning our capabilities to the pain points and/or business opportunities they are attacking. You relish the idea of thinking in modern, unconventional ways to show off how Vectara can solve some of the most persistent and difficult problems humans face in finding and using information. You will work as an integral part of our Sales, Professional Services, and Customer Success motions, providing technical assistance to the customer in all phases of their journey with us. Whatever help they need, we provide. This includes assisting them as they first learn about the product and conduct their evaluation… then helping as they build their first production application… then supporting them once they have launched… then working with them to expand usage over time. By doing so you will play an integral part in delivering sales and customer satisfaction outcomes for our business. To do this well you will maintain a strong relationship with Product and Engineering, so you can effectively respond to customer needs while ensuring that what we build meets the requirements of the market - both now and in the future. You will be the technical face of the company and build relationships with the technical leaders within the customers you serve. In this way you will positively influence your customers and help them successfully navigate their way through the era of AI, agents, LLMs, and RAG. While accomplishing the above big picture outcomes, your day-to-day tasks will include the following: providing technical product expertise; helping with POCs; assisting customers with arch
