Job Description
Who We Are: Our vision is to grant the wish of every eligible child. Through our mission, we are uniting communities to grant life-changing wishes. As the world’s largest wish-granting organization, we strive to create a sense of community and an environment where we warmly embrace our wish families, volunteers, and colleagues. Joining Make-A-Wish means becoming part of a mission that believes in the power of a wish. Location: Applicants must be authorized to work for ANY employer in the U.S. We do not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the Phoenix, Arizona area. The Chief Operations Officer is a remote position. Opportunity & Impact The Chief Operating Officer (COO) will serve as the CEO's trusted partner, providing strategic leadership, management, and vision to ensure that effective organizational controls, administrative processes, and reporting procedures are in place to support sustainable growth. Specific responsibilities include: ● Provide executive leadership and oversight of day-to-day operations to ensure alignment with the organization’s mission, vision, and strategic goals. ● Lead and integrate core operational functions, including finance, human resources, information technology, legal, compliance, and administration. ● Develop and implement operational strategies, policies, and systems that promote efficiency, scalability, and organizational effectiveness. ● Partner with the CEO and executive leadership team to drive strategic planning and execution across the organization. ● Drive AI enablement across the organization, co-leading with the CIO to move Make-A-Wish from nonprofit benchmarks to for-profit standards of technology-driven transformation. ● Oversee financial performance, including budgeting, forecasting, and resource allocation, ensuring fiscal respo
