Job Description
Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the Role Samsara is looking for a senior people leader to own the full lifecycle of support readiness and quality intelligence for our Global Customer Support organization. This role sits at the intersection of learning, delivery, and quality — responsible for making sure agents are prepared to perform, and that we have the systems in place to measure and continuously raise the bar on what “good” looks like. You’ll be joining a team that is actively mid-transformation toward an AI-native operating model. In this role, you’ll be expected to drive your team’s AI fluency, make informed decisions about AI tooling, and
