Job Description
At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Director, Data Center Services Center of Excellence __ This role leads the performance, quality, and continuous improvement of field service operations, ensuring customers receive safe, reliable, and high‑value support across every engagement. You’ll shape service strategy, strengthen operational excellence, and guide a high‑performing technical team while maintaining strong customer relationships and a culture of safety, compliance, and accountability. The work model for the role is: Remote in the US This role is contributing to the ELSE Data Center Services Center of Excellence in the United States. Core Responsibilities: Shape and execute project‑delivery strategy aligned with global business goals, driving efficient processes, strong contract/claim management, accurate documentation, and continuous improvement based on lessons learned. Ensure a superior customer experience by maintaining strong customer focus, resolving escalated issues, identifying operational improvement opportunities on‑site, and relentlessly driving customer satisfaction and retention. Manage a team and oversee portfolio‑level project management through reviews, proper project closure, KPI achievement (revenue, utilization, margin, satisfaction), and alignment with sales on planning, bids, estimating, and resource forecasting. Improve operational and service performance by forecasting consulting pipelines, enhancing project‑management practices, proposing strategic efficiency improvements, and maintaining tight collaboration with internal stakeholders. Qualifications for the role: Bachelor’s degree in Engineering preferred (Master’s degree or MBA is a plus) 10+ years of relevant industry experience Backgrounds in service, project management, sw
