Job Description
At Rayn, we don’t just work—we innovate, collaborate, and create solutions that leave a lasting impact. As a Forward Deployed Engineer (FDE), you will be the technical face of our organization at the client site, bridging the gap between our platform capabilities and the complex, real-world problems our customers face. You will lead technical discovery sessions, architect and deliver compelling pre-sales demonstrations, and serve as a trusted advisor throughout the sales cycle. You thrive in ambiguous, fast-moving environments and can translate technical depth into clear business value. What you will bring to Rayn as an IT Support & Operations Engineer Provide remote IT support to end users across multiple managed clients. Troubleshoot user issues related to laptops, desktops, accounts, permissions, email, collaboration tools, audio/video setup, connectivity, and general IT operations. Support both Microsoft and Google workplace environments, including Microsoft 365, Google Workspace, Teams, Slack, Outlook, Gmail, SharePoint, OneDrive, and related tools. Support both Mac and Windows devices, including basic device troubleshooting, user setup, configuration, and escalation where required. Handle service desk tickets received through email, phone, and ITSM platforms with timely updates, clear documentation, and strong ownership. Support joiner, mover, and leaver processes, including account creation, access changes, device readiness, and offboarding activities. Assist with endpoint security, email security, backup checks, and basic cybersecurity support activities. Use ITSM and documentation platforms to manage tickets, follow standard operating procedures, and maintain accurate support records. Work closely with the client’s internal IT team to escalate complex issues, share updates, and ensure continuity of support. Provide proactive, human-centric support by engaging users clearly and professionally, including direct calls where needed to resolve issues quickly. Ma
