Job Description
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels. Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection. Role Overview: The Client Engagement Director is a critical client-facing position, responsible for ensuring bank and credit union clients are satisfied with the quality of their Candescent solutions, and performance of Candescent teams. The Client Engagement Director will serve as their clients’ primary point of contact, and lead the end-to-end delivery of complex, high-impact digital banking and branch transformation initiatives. To be successful, they must build strong working relationships with client leaders, act as their trusted advisor, clearly communicate plans and commitments, orchestrate committed work across Candescent teams, and regularly report progress. As part of a broader team supporting our top 200+ portfolio clients, this role is crucial in driving adoption, satisfaction, and business impact for our core financial institutions. To be effective, the Client Engagement Director must closely collaborate with the Candescent Digital Strategy Manager (DSM) responsible for formulating strategies that match client needs with Candescent capabilities, Project Managers responsible for executing delivery projects on time and with quality, and Support Advisors responsible for ensuring health and stability of Candescent solutions. They will be acc
