Job Description
Job Title: Trainer / Acting Trainer – BFSI (Banking Process) Location: Malad (Mumbai) Salary: ₹9.5 LPA – ₹10 LPA Industry: BFSI / Banking / BPO Role Overview We are seeking a dynamic and experienced Trainer / Acting Trainer for the BFSI (Banking) domain. The role involves delivering high-quality training programs, enhancing agent performance, and ensuring process readiness aligned with client and business expectations. Key Responsibilities Deliver new hire training (NHT) and ongoing training sessions for banking processes Design and update training modules, content, and SOPs specific to BFSI operations Conduct process, product, and behavioral training (communication, customer handling, compliance) Monitor trainee performance and conduct assessments, feedback, and evaluations Support nesting and floor deployment of new hires Partner with Quality and Operations teams to identify training needs and performance gaps Conduct refreshers, upskilling sessions, and knowledge checks Ensure adherence to compliance, regulatory, and process guidelines (banking standards) Track and report training effectiveness metrics (throughput, TNI, certification rates) Act as a backup / acting trainer in absence of lead trainer and support batch management Eligibility Criteria Graduate in any discipline (MBA preferred) 2–5+ years of experience as a Trainer / Acting Trainer in BFSI or Banking domain Strong knowledge of banking products, KYC, compliance, and customer service processes Prior experience in BPO / Contact Center environment is mandatory Exposure to adult learning principles and training methodologies Excellent communication, presentation, and facilitation skills Key Skills Required Training Delivery & Facilitation Instructional Design & Content Creation Banking Process Knowledge (BFSI Domain) Stakeholder Management Performance Coaching & Feedback MS Office / Training Tools Preferred Attributes Certification in training (Train the Trainer – TTT) is an added advantage Ability to han
