Job Description
About The Role We're looking for a Lead Product Designer to join our design team and own major parts of the product end to end. This is a seat for someone with the craft, taste, perspective, and judgment of a design leader as well as the instincts of a great teammate. You'll set direction for the surfaces you own rather than wait for a spec, and you'll raise the bar for everyone around you. You influence what to build, design it, and see it shipped. Why this role is different We're hiring a Lead Product Designer to own major parts of the product end to end. This is a seat for someone with the craft, perspective, and judgment of a design leader. You'll set direction for the surfaces you own rather than wait for a spec. You influence what to build, design it, and see it shipped. You should be meticulous about building simple flows out of incredibly complex processes: how one step connects to the next, what state the user is in at every point, where they get stuck, and what happens at each branch, handoff, and edge case. And you should be relentless about the user's voice: what a grieving family actually feels, where the process confuses or saddens them, and what they need to see in the hardest moments. This role works closely with Product, Engineering, and Growth. As we scale, it can grow into Head of Design. What you'll own As Elayne's Lead Product Designer , you will turn complex, emotionally loaded problems into product experiences families can trust. 1. End-to-end flows for the surfaces you own You will design complete journeys, not screens in isolation: the entry point, every branch and state, the error and edge cases, the empty states, and the handoffs to AI or human support. You own how it feels start to finish. 2. Trust around legal and financial complexity You will design how Elayne explains money, legal authority, and institutional process to people who are overwhelmed. You will decide what to surface, what to simplify, and how to make unfamiliar, high-stake
