Job Description
Operations Manager Central Woodlands & Beach Road, Singapore Pay commensurate with relevant experience Permanent | 5-Day Work Week | Sundays & Public Holidays Off We are an established two-location dental practice seeking a confident and emotionally steady Senior Clinic Manager to lead our team of approximately 25-30 staff across clinical, nursing, customer service and administrative functions. This is a leadership position reporting directly to the Managing Director, responsible for people leadership, roster governance, operational excellence and change management during a major transformation year. Key Responsibilities People & Leadership Lead and supervise clinical and front desk operations Coach team leaders and ensure good coordination between clinical and front office teams Manage onboarding, training, performance appraisal and disciplinary processes Maintain professional, respectful and high-performing workplace culture Roster Governance Generate and manage weekly master roster across two clinics (6-chair and 3-chair) Ensure fair allocation of shifts, evenings and Saturdays Operations & Compliance Oversee day-to-day clinic operations and ensure smooth workflow Streamline counter and clinical workflows and SOPs to maintain high service standards and improve daily operational efficiency. Lead dental assistant training and performance reviews to ensure all clinical staff meet high technical and safety standards. Maintain professional, legal and regulatory compliance (MOH and statutory requirements) Ensure high standards of hygiene, infection control and workplace safety Ensure that all equipment are in good working condition Ensure that the facilities, furniture and fittings are in good condition Manage end-to-end technical operations, including hardware troubleshooting, electrical outage response protocols, and maintain a comprehensive inventory of all clinic devices and appliances. Oversee inventory and purchasing processes Procurement of dental equipment Chan
