Job Description
About Paytm
Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability.
About the Team-
Paytm is building a full stack AI platform focused on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics. The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale.
Role Overview
Paytm is looking to hire high caliber growth leaders in the Business Management vertical to drive adoption and scale of Paytm AI agents across the mid market merchant ecosystem. This role owns the full SMB merchant growth charter across acquisition, activation, engagement, retention, and reactivation. The role sits at the core of Paytm’s AI charter and involves building two scalable growth engines, DIY digital journeys through Paytm for Business and CRM channels, and assisted adoption through Paytm’s field sales network. The candidate will work closely with product, analytics, sales, and business teams to improve merchant journeys, increase adoption, and drive repeat usage of Paytm AI products. The role requires strong growth thinking, execution discipline, and the ability to convert data, campaigns, and field feedback into scalable adoption playbooks.
Key Responsibilities
Growth Strategy and Business Ownership
- Own end to end growth strategy for Paytm AI Agentic products across mid market merchants.
- Drive acquisition, activation, engagement, retention, and reactivation across the full merchant lifecycle.
- Translate business goals into actionable growth plans, channel strategies, and prioritized initi
