Job Description
How will you make an impact Proven experience in managing ACD Expertise in designing call routing flows for both inbound and outbound Strong understanding of UC and CC environments and routing mechanisms in a call contact center Proficiency in VOIP systems and related protocols such as SIP, H323, H248, RTP, and SS7-ISUP. Solid understanding of network protocols, especially TCP/IP and WEBSOCKET, with a focus on failover and redundancy strategies. Bachelor s degree in computer science or a relate…
