Job Description
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond. Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment. If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do! Job Responsibilities Sales & Leads Management Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target. Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes. Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes. Respond to phone, email, and walk-in queries promptly and effectively. Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments. Customer Service Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution. Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported. Activel
