Job Description
Serve as the primary coordinator for patient cases, ensuring smooth progression from referral through therapy completion. Support specialty pharmacy operations by completing prior authorization documentation, scheduling medication deliveries, and facilitating document retrieval within required timelines. Responsibilities Provide exceptional customer service in a phone-based environment, offering clear communication and empathetic support. Perform claim adjudication tasks including prior authorizations, billing, and eligibility checks, which may require outbound calls. Collaborate with pharmacists, technicians, and healthcare professionals to resolve patient issues and maintain continuity of care. Conduct welcome calls and outreach to help new patients successfully onboard and establish trust. Maintain accurate, organized patient records from initial contact through benefit verification, therapy initiation, follow-up, and case closure. Use multiple software platforms to manage authorizations, medication profiles, and patient communication. Assist with patient questions and serve as backup during high-volume periods. Identify and document case concerns, escalations, or process gaps for leadership review. Uphold patient confidentiality and follow internal policies and accreditation standards. Complete additional duties as assigned. Required Qualifications High school diploma or equivalent. Registered Pharmacy Technician licensure. Minimum of 2 years of healthcare or specialty pharmacy experience. Strong computer proficiency including Windows, Excel, and Word. Comfortable working in a phone-based environment with strong verbal and written communication skills. Ability to work independently and collaboratively while staying organized in a fast-paced environment. Preferred Qualifications National Certified Pharmacy Technician (PTCB). Preferred licensure in in AL, FL, TN, MT, OH, TX, or NY. Willingness to obtain registration in additional states. Knowledge of pharmacy term
