Job Description
Job Description: Conduct data-driven analysis to optimise operational efficiency and costâ€performance trade-offs, including resolution-time optimisation and service quality outcomes Translate performance data into actionable insights, identifying key cost, demand, and experience drivers Support AI-enabled decision-making and ad-hoc problem solving to improve performance at scale Requirements: Currently pursuing a degree in any relevant disciplines Strong analytical skill and sensitivity to data Strong oral and written communication skill Results and details driven Well organised with good multi tasking ability Positive, team-player, and energetic attitude Strong proficiency in Excel is a must, SQL is a plus
