Job Description
Work From Anywhere in the Philippines Work Schedule: CST │ US business hours, with overlap across East and West Coast providers Compensation Range: $1,300 - $1,500 USD/month based on experience A teletherapy platform delivering Medicaid-focused mental health care across multiple US states is looking for a Provider Operations Coordinator to own the full provider onboarding lifecycle and become the single point of contact for every newly hired clinician. The company is scaling rapidly, with inbound patient demand at all-time highs and expected to double. It runs a lean core team supported by a small offshore operations group, and prioritizes integrity, ownership, precision, and compassion when serving vulnerable populations. Day-to-day, this role conducts comprehensive 3–4 hour onboarding calls, trains providers on EHR systems via screenshare, manages pre-call setup and credentialing coordination, and maintains a detailed multi-column tracker covering each provider's onboarding journey. Success means independently running onboarding within the first month and proactively managing provider supply so the company is never capacity-constrained. Requirements Must-Have 2–5 years of experience in healthcare operations, provider support, or a provider-facing coordination role (telehealth, digital health, or healthcare BPO preferred) Demonstrated experience independently delivering onboarding, training, or system walkthroughs to providers, clients, or professional audiences via screenshare, including multi-hour sessions Hands-on proficiency with screenshare and collaboration tools (Zoom, Google Meet, Google Workspace) and a track record of quickly learning and operating new software platforms Experience owning and maintaining complex, multi-step workflows or trackers with 15+ data points (e.g., Airtable, Smartsheet) Experience serving as the primary point of contact for providers, clients, or vendors across an end-to-end process C1+ English (CEFR) for client-facing presentatio
