Job Description
Join the ride! Our Team IT Operations keeps our entire ecosystem running smoothly and takes care of our internal infrastructure that powers our daily operations. To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded (Senior) IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations & Security, you won't just be closing tickets - you will own, build, and secure our internal tech landscape. Your Responsibility Identity & Access Management: Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management). MDM & Fleet Management: Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet. Smart Software Integrations: Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations. Advanced Problem Solving: Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets. Security & Digital Compliance: Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance. Cross-Functional Collaboration: Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard. Mentorship: Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team. Your Experience Experience: 5+ years of hands-on experience in IT systems engineering, IT operations,
