Job Description
Our mission: e liminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. We are hiring a full time Senior Customer Success Manager to join our team, reporting directly to the Senior Manager of Customer Success. In this role, you will be asked to take ownership of your enterprise book of business, building impactful relationships and showing the value in their mental health solution with day to day points of contacts as well as economic buyers. This is a full time position that is fully remote. Please note there will be a travel component for both client facing travel as well as internal related events. What you’ll be doing: Serve as the product expert and mental health advocate for an enterprise book of business. Develop and maintain positive working relationships with multiple customers and consultants. Consistently demonstrate Spring Health ’s value proposition and link to customer’s defined success metrics. Own the full customer lifecycle from implementations to engagement strategies to contract renewals. Business review creation and presentation to senior HR executives and
