Job Description
Job Title: ServiceNow CSM Developer (Customer Service Management Developer) Experience: 5+ Years Location: Hyderabad Employment Type: Full-Time About the Role We are seeking a skilled ServiceNow CSM Developer with strong experience in implementing, customizing, and supporting ServiceNow Customer Service Management (CSM) solutions. The ideal candidate will have hands-on expertise in ServiceNow platform development, workflow automation, integrations, and customer service processes. In this role, you will work closely with business stakeholders, architects, and platform teams to design and deliver scalable customer service solutions that enhance customer experience, streamline case management, and improve operational efficiency. Key Responsibilities ServiceNow CSM Development Design, develop, configure, and maintain solutions within the ServiceNow Customer Service Management (CSM) module. Customize ServiceNow applications, forms, workflows, business rules, UI policies, client scripts, and service portals. Develop and enhance customer service workflows, case management processes, and service request fulfillment solutions. Configure and support Customer Service Operations, Case Management, Consumer Service Management, and related CSM capabilities. Platform Configuration & Customization Develop custom applications and modules using ServiceNow best practices. Create and maintain: Business Rules Script Includes UI Actions Client Scripts Flow Designer Flows Workflows Catalog Items Record Producers Configure Service Level Agreements (SLAs), notifications, and escalation workflows. Integration Development Design and implement integrations between ServiceNow and external systems using: REST APIs SOAP Web Services IntegrationHub MID Server Support data synchronization and process automation across enterprise applications. Case Management & Customer Experience Implement and optimize customer service processes and case lifecycle management. Configure customer portals and self-serv
