Job Description
Join DYOPATH as a Service Desk Level 1 Analyst Are you passionate about helping people solve tech challenges and keeping their day running smoothly? DYOPATH is looking for a Service Desk Level 1 Analyst who loves problem-solving, thrives in a fast-paced environment, and is committed to delivering exceptional customer service. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V.E. philosophy—Living Our Values Every Day—turns everyday work into meaningful impact. Grow & Thrive – From certifications to career paths, DYOPATH invests in your ongoing development. Award-Winning Culture – Known for outstanding IT service, we bring the same dedication internally: toward each other. Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated! Awesome Benefits Savings / Monthly 13% cap Pantry Vouchers 9% deposited every month Christmas Bonus: 25 days of your daily income Vacations - 12 days after the first year Anniversary Bonus - 10 days of base salary Vacation Premium – 40% first year Major Medical Insurance covers you and your immediate family Life Insurance Quarterly Bonus Marriage or Bereavement Time off Maternity/Paternity Time off Ergonomic Chair 250 pesos monthly stipend for internet and electricity Role Overview Location: Remote (Mexico) Schedule: 1st Shift (10a-8p CT) Pay Rate: 17,000 MXN Your Mission as a Service Desk Level 1 Analyst Be the first point of contact for technical support via phone, email, and chat. Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, software, and networks. Log all interactions in the ticketing system and escalate when needed. Ensure timely and accurate resolution of issues while delivering exceptional customer service. Follow up with users to confirm satisfaction. Invest in yourself: pursue training, certifications, and ongoing learning. Participate in special projects that enhance service delivery. What You Bring to the Team Education & Certi
