Job Description
We are looking for a dynamic, detail-oriented, and communicative professional to join our team. In this dual-function role, you will be the heart of our customer operations—managing day-to-day administration, delivering exceptional customer support, and driving revenue flow by managing payment collections via messaging and phone channels. Work hours: 9 AM - 6.30 PM Working days: Monday to Friday Responsibilities: Omnichannel Customer Support: Respond to customer queries promptly and professionally through Meta Messenger and WhatsApp, ensuring a seamless and satisfying customer journey. Engaging Communication: Handle friendly inbound and outbound calls to resolve customer inquiries, provide product/service information, and deliver exceptional phone etiquette. Payment Collection & Follow-up: Proactively manage accounts receivable by reaching out to customers via WhatsApp and phone calls to facilitate, secure, and confirm payments in a tactful, professional manner. Partner & Logistics Coordination: Collaborate closely with external partners to coordinate delivery schedules and installation services, ensuring a smooth, timely process for our customers. Order & Issue Management: Maintain effective communication with partners to facilitate efficient order processing and swift resolution of any fulfillment issues. Database & Record Management: Update and maintain the company's database with accurate, real-time data regarding customer interactions, payment statuses, and order updates. Administrative Excellence: Support daily business operations by organizing customer records, preparing operational reports, and coordinating with internal teams to streamline workflows. Continuous Improvement: Monitor customer interactions and feedback to identify trends, suggesting actionable areas to improve overall service delivery. Requirements: Education: Diploma in Business Administration, Communications, or a related field. Experience: Minimum of 2 years of experience in a blended custo
