Job Description
About the team Zillow , Inc. is transforming real estate by providing innovative products and services to agents, brokers, and multiple listing services (MLSs). ShowingTime+, a brand under Zillow , delivers world-class customer experiences and tools that help real estate professionals streamline their businesses. Our product suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services, Listing Showcase, Aryeo, Rich Media, and the Zillow 3D Home App, used by over one million real estate professionals and photographers across the U.S. and Canada. About the role As an Aryeo/RMX Support Consultant at Zillow , you’ll provide frontline support to photographers and agents, helping them get the most out of our media and listing experience products, including Zillow 3D Home, Aryeo (Pro & Lite), and Listing Showcase. You’ll troubleshoot technical issues, educate customers on best practices, and partner with internal teams to share feedback and improve our products. You’ll work in a fast-paced, metrics-driven environment where delivering excellent customer experiences is a top priority. What You’ll Do Provide exceptional customer support via phone, email, and chat to photographers and agents. Troubleshoot and resolve technical issues across Zillow 3D Home, Aryeo (Pro & Lite), Listing Showcase, and related workflows. Become an expert in our tools and processes, including internal systems such as CRMs and Slack. Respond to customers within defined service levels, taking full ownership from first contact through resolution. Stay current on product updates, fixes, and new feature releases and explain changes clearly to customers. Meet or exceed productivity, quality, and customer satisfaction metrics. Document customer interactions and troubleshooting steps accurately in our CRM. Identify and surface trends, bugs, and recurring issues to cross-functional partners (e.g., Product, Engineering). Contribute to a positive team environment by sharing knowledge and bes
