Job Description
About Nutrient At Nutrient , we're revolutionizing how the world works with documents. Our tools transform static files into intelligent, secure workflows, empowering businesses to innovate faster and smarter. Trusted by thousands of organizations across 80 countries, including Fortune 500 companies and public sector leaders, our platform supports nearly a billion end users globally in industries where documents aren't just files, they're mission-critical. Your Role at Nutrient ... You will be joining a small, high-ownership support team dedicated to helping customers solve complex technical challenges across three .NET products: Document Automation Server, Searchlight, and DocuVieware. These are mature, widely deployed tools used by developers building serious document workflows; customers expect expert-level responses, not workarounds. The role is roughly 60-70% customer-facing support and 30-40% engineering collaboration. You'll work closely with the native engineering team, contributing bug reports, reproducing edge cases, and writing sample implementations. When workload is light, you're expected to use that time well; exploring the product, reading documentation, or building tooling that makes the team more effective. What You'll Work On... Own customer support for Document Automation Server, Searchlight, and DocuVieware; handling everything from documentation questions through to deep technical debugging, primarily async via our support portal Write custom sample code that helps customers implement complex features; OCR, data extraction, file conversion, PDF editing, and native .NET integrations Become the go-to technical resource for your product area; when a customer has a hard problem, you own it from first contact through to resolution Contribute directly to documentation; when you find a gap or a confusing explanation, you fix it rather than route it Write detailed, actionable bug reports and feature requests that feed directly into engineering prioritie
