Job Description
At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products. The Role We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles. What you will be doing: Client engagement Identifies additional opportunities within existing clients, and is proactive about escalating those to sales and leadership counterparts Demonstrates a capacity for fostering trust and an atmosphere of partnership with clients Effectively consults client stakeholders on functional approaches, alternatives and risks, and best practices Has excellent written, verbal, and visual communication skills Is able to present to clients in a business-focused, impactful, and persuasive manner Project delivery Leads small-scale functional requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decomposes small-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks Professionally delegates technical tasks to other team members for projects of small scale and low complexity Has led two or more successful project
