Job Description
Job Location - Hyderabad As part of Oracle's Hospitality Support organization, the Customer Success Manager (Client Relations Manager) plays a strategic role in delivering exceptional post-sales customer engagement, operational leadership, and service excellence for Oracle Hospitality customers worldwide. The Customer Success Manager serves as a trusted advisor and customer advocate, ensuring customers maximize value from Oracle Hospitality solutions including OPERA PMS, OXI, OWS, Simphony, Reporting & Analytics, and related hospitality platforms. The role is responsible for leading customer-facing support teams, driving customer satisfaction, managing escalations, improving operational performance, and fostering strong relationships with hospitality customers globally. The ideal candidate combines hospitality domain expertise, customer success leadership, operational management, and strong stakeholder engagement skills to balance customer expectations with business objectives in a fast-paced global support environment. This position is ideal for professionals with experience in hospitality operations, hospitality technology support, customer success management, or enterprise customer relationship management who are passionate about customer experience, service delivery excellence, and team leadership. Customer Success & Relationship Management Serve as a primary point of contact and trusted advisor for Oracle Hospitality customers. Build and maintain strong customer relationships to ensure high customer satisfaction, retention, and long-term success. Proactively engage customers to understand business goals, operational challenges, and service expectations. Drive customer success initiatives focused on maximizing adoption and value realization of Oracle Hospitality solutions. Manage customer escalations, executive communications, and critical issue coordination with urgency and professionalism. Conduct regular customer reviews, service discussions, and operational
