Job Description
We're looking for a world-class Forward Deployed Engineer to help strategic customers deploy Blaxel in real production environments. You will work directly with customer teams, founders, and Blaxel's Product & Engineering teams to turn ambiguous requirements into working systems: integrations, deployment plans, debugging workflows, runbooks, examples, and product fixes. This is a hands-on engineering role with direct customer ownership. Some days you'll be onsite at customer’s office mapping a customer's architecture and success criteria. Other days you'll be deep in code debugging an agent deployment, agent-LLM networking behavior, or sandbox runtime issues. The best person for this role can build trust in a room, then earn it again by shipping the solution. What you'll do Working side by side with our customers and interacting closely with Blaxel’s Product & Engineering teams, you’ll own the technical path from customer issues to successful deployment. Lead end-to-end technical discovery & implementation for strategic customer deployments. Engage directly with customer stakeholders (from engineering teams to executives) to understand their issues, architecture constraints and success criteria. Build on Blaxel platform APIs, SDKs, sandboxes, CI/CD systems, observability tools, as well as customer infrastructure. Ensure customer success and retention by improving their workloads reliability, performance, cost, and operational visibility. Bring customer learnings back into product and engineering with enough technical detail to shape roadmap decisions. Who you are Customer-obsessed builder: You enjoy working directly with users and shipping solutions that solve real problems while ensuring retained success for the Blaxel product. Strong engineer: You can write production code, navigate unfamiliar codebases quickly, and make pragmatic technical tradeoffs. Systems generalist: You are comfortable moving between APIs, cloud infrastructure, containers, networking, observa
