Job Description
Req ID: 364822 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Engineer-REMOTE-Vancouver to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). Production Support Engineer About the Role We are seeking a Production Support Engineer to ensure the stability, performance, and reliability of critical production systems. This role involves monitoring, troubleshooting, and resolving issues, adhering to SLAs, and delivering exceptional customer support. You will also implement enhancements to improve system efficiency and resilience. Key Responsibilities Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance. Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines. Provide customer-focused support , ensuring timely communication and resolution of incidents. Review existing systems and propose/implement enhancements for scalability and reliability. Perform root cause analysis and recommend break-fix solutions for code and database issues. Collaborate with cross-functional teams including business, risk, and IT stakeholders. Participate in on-call rotations and provide support during off-hours/weekends as needed. Document incidents, resolutions, and system changes for knowledge base and audit purposes. Preferred Experience 4+ years experience in .NET Production application support. 2+ years experience with ETL tools such as Informatica or Microsoft SSIS . 1+ year experience with AWS cloud services. Preferred Skills Strong expertise in .NET and ETL tools (Informatica or SSIS). Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML. Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability. Skilled in query pe
