Job Description
🌎 About Us At TeamSnap , we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “ Best Places to Work" and Built In’s “ 100 Best Remote-First Places to Work." TeamSnap is seeking an Account Manager who will establish strong relationships with TeamSnap 's Sports Organization customers, ensure high retention and product adoption. Ideal candidates have strong B2B relationship management skills and a consultative approach, and thrive in a high-volume, process-driven environment where responsiveness, follow-through, and customer advocacy are the core of the job. What Makes This Different From Other Account Management Opportunities? You’ll be equipped with the latest tools such as Salesforce, Slack, Zoom, and ChurnZero You’re not in a churn-and-burn environment. We’ll support you with training and continuous coaching to be successful. What You'll Do: Own and manage a high-volume support queue , triaging incoming customer cases with speed and accuracy — this role requires comfort with volume, process discipline, and consistent follow-through across a large book of business Respond to customer inquiries and issues through the queue , providing timely, professional, and empathetic resolutions while maintaining high customer satisfaction standards Handle escalations quickly and calmly — assess urgency, loop in the right internal stakeholders, communicate proactively with the customer, and see issues through to resolution Follow established processes and playbooks for case management, renewal workflows, and migration support — and flag gaps or inefficiencies when you spot them Identify patterns across cases and proactively surface recurring custome
